Public documentation
Product brochures, technical specifications and application notes, available without registration.
Browse documentsCustomer support portal
Operator manuals, software and firmware through the existing PTS registered-customer system.
Open support portalTechnical assistance
Ask about an installation, identify a configuration, or arrange repair and calibration.
Contact technical supportRegistering your product
Create a customer account on the PTS portal, then add your model and serial number in your account’s product / order history area.
Portal access is reviewed by PTS. The existing system may require administrator approval before software and firmware are available.
Before installing firmware
Check your exact model, serial number and installed firmware version. Use the package provided for your instrument and review its installation instructions.
For help selecting a software or firmware package, send these details to PTS.
Ask about your instrumentCommon questions
Where can I find my operator manual?
Use the registered-customer support portal. The public downloads page contains brochures and application notes; operator manuals may require portal registration.
Can PTS repair or calibrate older equipment?
PTS offers repair and calibration services for its own instruments, including older models. Contact technical support with your model, serial number and a description of the work needed.
How long is the warranty?
The published support information gives a minimum one-year warranty, with three years on many products. Confirm the warranty for your specific model and quotation.
Can I change the number of outputs or connector type?
Many models offer configurable outputs and connectors. Available combinations depend on the instrument; send your requirements to PTS for confirmation.
What if I lose the GNSS signal?
Behaviour depends on the reference and configuration. GNSS-disciplined rubidium systems can operate in free-run mode. Review the model brochure for holdover and free-run specifications.